Customer Solution Manager
We’re looking for entrepreneurs and creative innovators who share our passion for eCommerce and technology. We want people who get things done.
Job Responsibilities Include:
- Giving high-quality timely technical assistance for the Rise customers world-wide.
- Assist customers with support cases in Live chat
- Work with our Enterprise CSM team and alongside our R&D and Advance Support to identify and troubleshoot complex technical issues.
- Analyze merchants behavior, content suitability and relevance to determine their effect on user satisfaction.
- Quickly identify issues and provide suggestions
- Develop and maintain positive customer relations and satisfaction.
- Influence the way we support our merchants and improve it to make sure their experience is the best possible.
- High availability
- Superior relationship management
- Excellent communication skills in phone, email and live chat
- Adapt to situations & change quickly as well as with new technology and teach your teammates how to use it
- Strong follow-up and organizational ability
- Strong Business and creativity senses
- English – Mother tongue level
Please send CVs to [email protected]