Careers

Would you like the opportunity to influence and design one of the most common universal behaviors? We’re looking for entrepreneurs and creative innovators who share our passion for eCommerce and technology. We want people who get things done.

Customer Solution Manager

We’re looking for entrepreneurs and creative innovators who share our passion for eCommerce and technology. We want people who get things done.

Job Responsibilities Include:

  • Giving high-quality timely technical assistance for the Rise customers world-wide.
  • Assist customers with support cases in Live chat
  • Work with our Enterprise CSM team and alongside our R&D and Advance Support to identify and troubleshoot complex technical issues.
  • Analyze merchants behavior, content suitability and relevance to determine their effect on user satisfaction.
  • Quickly identify issues and provide suggestions
  • Develop and maintain positive customer relations and satisfaction.
  • Influence the way we support our merchants and improve it to make sure their experience is the best possible.

 

Requirements:

  • High availability
  • Customer-oriented
  • Superior relationship management
  • Excellent communication skills in phone, email and live chat
  • Adapt to situations & change quickly as well as with new technology and teach your teammates how to use it
  • Strong follow-up and organizational ability
  • Strong Business and creativity senses
  • English – Mother tongue level

 

Please send CVs to [email protected]