Refunds & Returns
A simple, seamless return process is becoming a customer expectation
The majority of online shoppers, when comparing to as little as a year ago, say that online returns have become easier. 70% of online shoppers say their last returns experience was “easy” or “very easy.”
In a world where returns are becoming the new normal, your business needs to pay special attention to its return process.
eCommerce, unsurprisingly, has a higher return rate than brick-and-mortar. The average eCommerce return rate hovers around 20% but jumps to 30% for the holiday season. Expensive items top the charts all year long, however, with a return rate of 50%!
In today’s eCommerce world, how your company deals with returns might be almost as important as how it deals with marketing.
Use Rise to establish the simple, seamless, transparent return and refund system that will bring happiness to both your customers and your bottom line.