Refunds & Returns

A simple, seamless return process is becoming a customer expectation

 

The majority of online shoppers, when comparing to as little as a year ago, say that online returns have become easier. 70% of online shoppers say their last returns experience was “easy” or “very easy.”

In a world where returns are becoming the new normal, your business needs to pay special attention to its return process.

eCommerce, unsurprisingly, has a higher return rate than brick-and-mortar. The average eCommerce return rate hovers around 20% but jumps to 30% for the holiday season. Expensive items top the charts all year long, however, with a return rate of 50%!

In today’s eCommerce world, how your company deals with returns might be almost as important as how it deals with marketing.

Use Rise to establish the simple, seamless, transparent return and refund system that will bring happiness to both your customers and your bottom line.

Build trust

When it comes to returning policies, customers don’t want ambiguity. Clear and transparent is paramount - and ideally, the simpler to understand, the better. By using Rise’s returns and refunds to issue store credit directly to a customer account, your process couldn’t be simpler. When you make it clear in your returns policy that this is how you handle refunds, this will reassure your customers about the efficiency of returns and help remove obstacles to purchase

Immediate refunds

Returns can be a nerve-wracking experience for customers, with 59% of shoppers saying they want updates about refund status. Relax - and wow - your customers by empowering your customer service staff to give a store credit refund as soon as the return is approved or confirmed

Reduce busy work

Refunds can mean a lot of work for your customer service team. However, 40 man-hours of customer support can be reduced to 4 hours when your support staff has the right tools. With Rise, you can set up your system so that when a refund is approved, it automatically issues a gift card and sends it to the customer in an attractively designed email with well-worded text

Retain customers

The majority of customers will exchange or replace the items they return. By issuing store credit for returns, you encourage the customer to remain loyal and try and find a replacement item within your store

Save time and costs

Countless time-saving automations enable your staff to focus on tasks that need the human touch, reducing service costs

Consolidate systems

More business systems mean more confusion for your staff along with higher business infrastructure costs. When you have Rise, there is no need for a separate system to keep track of returns and refunds